FAQs

How much is postage?
All orders within the UK are shipped free of charge Royal Mail 1st Class which has a next day delivery aim for letters and parcels. This may occasionally be longer during busy times such as Christmas. If you need your order to be sent guaranteed or special delivery, please contact me before placing your order.

What are your processing times?
Kate & Kelpie aim to dispatch all orders within two business days unless otherwise stated on the product description. If the product is made to order, please allow two weeks for your item(s) to be dispatched. This will be clearly stated on the product description.

Can I return my item(s)?
Keeping our customers happy is very important to us at Kate & Kelpie. If you are unhappy with your order, or have simply changed your mind, you can return it to us within 14 days of receipt of your order. Please return your items in the condition you received them with the original packaging and we will fully refund you, or swap your item if this is what you would prefer. Please note that the buyer is responsible for the return postage costs unless your item arrived damaged and you are seeking a replacement or refund. 

How do I return my order?
Please send all returns to me at Katrina Wilkes, Kate & Kelpie, The Croft, Mains of Forse, Latheron, KW5 6DG. All refunds and replacements following a return are dependent on the products firstly being returned undamaged in their original packaging.

What happens if my item or parcel is damaged?
All Kate & Kelpie procucts are made to the highest standards so in the unlikely event your parcel is damaged please return it to us at the above address. We will resolve it by giving you a full refund or offering a replacement. We will also cover the cost of the return postage.

Can I have my items gift wrapped?
Yes! Please just mention this as a note when ordering.

Can I buy wholesale?
If you are interested in buying wholesale please contact me at [email protected] and I'll be happy to chat and give you our wholesale prices.